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Freed The Mighty
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Post subject: Turbine..... billing sucks....  Posted: Tue Aug 04, 2009 6:02 pm |
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| Crawler |
Joined: Fri Mar 28, 2008 11:09 pm
Posts: 34
Location: Alaska
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Is anyone else having a problem with Turbine billing? They wont get back to me on my billing problem and in the mean time I cannot get on to play... suckyyyy have left multiple Pissed off letters to them and still nothing. I try and update my billing info. and nothingggggggggg.... I try calling and one is on hold for ever.... and no one gets on to help you.. Any suggestions.. about fed up and about to look for a different game...........
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Freed The Mighty, Yelnats The Mighty, Freeds Mighty Man Hands, Holding for the Mighties, Holding Junk, Freeds Mighty Mage, McKinley the Mighty
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Kobe
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Post subject: Posted: Wed Aug 05, 2009 1:55 pm |
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| Ranger Officer |
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Joined: Wed Mar 19, 2008 7:04 am
Posts: 220
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I hear you Freed.
Turbine billing is always having problems, and they treat AC customers like they do not want your business. You might try using the online support forms off the Turbine website.
http://ac.turbine.com/index.php?option= ... &Itemid=80
I hope you can get this issue fixed asap.
Kobe
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strength & honor
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Freed The Mighty
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Post subject: Posted: Wed Aug 05, 2009 7:27 pm |
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| Crawler |
Joined: Fri Mar 28, 2008 11:09 pm
Posts: 34
Location: Alaska
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Thanks.. Kobe... Haven't seen you in game much? I finally got them to respond and set my account right. 5 days later..lol...... Well anyway can get on and take care of stuff and playyyy now.. see you all in game.. Hope they can clean things up some time for better customer service.. Well at least one can hope... Ok still playing and back in game..
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Freed The Mighty, Yelnats The Mighty, Freeds Mighty Man Hands, Holding for the Mighties, Holding Junk, Freeds Mighty Mage, McKinley the Mighty
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Mishna
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Post subject: Posted: Wed Aug 05, 2009 9:07 pm |
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| Ranger Officer |
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Joined: Wed Mar 19, 2008 7:34 am
Posts: 248
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Glad you solved problem.
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Mishna, Mysticsword, Mystyksword, Mystykalbow, Smithers the Tinker, Kraftie, Weapons of Dereth and Mishna's Mage all wish you a wondrous day both vl and rl.
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Edge
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Post subject: Re: Turbine..... billing sucks.... Posted: Thu Oct 15, 2009 2:34 pm |
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| Ranger Officer |
Joined: Mon Mar 31, 2008 1:32 pm
Posts: 5
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I'm going through the same problems trying to resub. Amazing that after 10 years, they still don't have a computer that transact such a simple request. Hope to see you all soon. (as soon as I can get through to Turbine)
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Freed The Mighty
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Post subject: Re: Turbine..... billing sucks.... Posted: Thu Oct 15, 2009 10:26 pm |
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| Crawler |
Joined: Fri Mar 28, 2008 11:09 pm
Posts: 34
Location: Alaska
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Good luck Edge. I finally got thru to someone on the phone and it took like 20 seconds or less for him to fix it.. wow.. all that time and flustration and that's all it took.. Good luck..  Freed
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Freed The Mighty, Yelnats The Mighty, Freeds Mighty Man Hands, Holding for the Mighties, Holding Junk, Freeds Mighty Mage, McKinley the Mighty
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Kobe
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Post subject: Re: Turbine..... billing sucks.... Posted: Mon Oct 19, 2009 10:53 pm |
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| Ranger Officer |
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Joined: Wed Mar 19, 2008 7:04 am
Posts: 220
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I recently let my accounts lapse and like all of you had the epic journey through hell to get it re-subbed. When the young lady from Turbine asked if there was anything else they could do I suggested they get a toll free number so returning customers don't get stuck with a 30minute tool call to get there accounts fixed...
I will not hold my breath on that one but it did make me laugh after hanging up.
I can't figure Turbine out, AC Fans jump through all of these bs hoops to play there game and they can't even see how dedicated we are.
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strength & honor
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Freed The Mighty
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Post subject: Re: Turbine..... billing sucks.... Posted: Fri Oct 23, 2009 12:45 am |
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| Crawler |
Joined: Fri Mar 28, 2008 11:09 pm
Posts: 34
Location: Alaska
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Well at least you got thru to them and got is straightend out. It is a very flustrating ordeal to get thru it. So I guess the best thing is to never have any problems and all will be ok.. lol Later all..
Freed
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Freed The Mighty, Yelnats The Mighty, Freeds Mighty Man Hands, Holding for the Mighties, Holding Junk, Freeds Mighty Mage, McKinley the Mighty
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